Area description
The access management team is responsible for overseeing overall access – both ingress and egress of people and vehicles – at the UEFA EURO 2020 venues (stadiums) during the operational period. Access management volunteers play an integral role by helping the venue access manager to implement the flow concept and steward dot plan, delivering training to security staff and helping accredited staff to access the venue during the operational period. On matchdays, access management volunteers help the venue security team to facilitate the smooth and timely ingress and egress of all target groups into and out of the stadium.
Domain roles:
ACCESS MANAGEMENT LEAD VOLUNTEER
The access management lead volunteer will support the venue access manager in ensuring the safe and secure ingress and egress of people and vehicles, as well as the smooth movement of crowds within the venue.
For this role a minimum of 20 shifts is required.
ACCESS MANAGEMENT VOLUNTEER
The access management volunteer will support the venue security team in ensuring safe and secure ingress and egress of people and vehicles, as well as the implementation of an access control solution for certain target groups.
For this role a minimum of 8 shifts is required.
Domain roles:
ACCESS MANAGEMENT LEAD VOLUNTEER
The access management lead volunteer will support the venue access manager in ensuring the safe and secure ingress and egress of people and vehicles, as well as the smooth movement of crowds within the venue.
For this role a minimum of 20 shifts is required.
ACCESS MANAGEMENT VOLUNTEER
The access management volunteer will support the venue security team in ensuring safe and secure ingress and egress of people and vehicles, as well as the implementation of an access control solution for certain target groups.
For this role a minimum of 8 shifts is required.
During the tournament, the stadiums will be divided into different zones, such as the pitch, dressing rooms and media areas. The accreditation team provides different groups of people with access to the zones in which they operate. These groups include players, volunteers, media, officials, service providers such as cleaners, public authorities and sponsors. To perform their role, each individual needs to be in possession of a valid accreditation pass, which they receive from the accreditation centre next to each stadium. The accreditation pass displays their personal details (name and photo), as well as the access rights assigned to them for their particular duties.
Domain role:
ACCREDITATION VOLUNTEER
For many people, accreditation volunteers will be the first point of contact at UEFA EURO 2020, so they will play a vital role in terms of conveying a good first impression. It is therefore highly important that volunteers give excellent service and make the delivery of accreditation passes as smooth and efficient as possible. Accreditation Volunteers ensure the welcome, identification, and verification of all persons who are eligible for accreditation.
For this role a minimum of 30 shifts is required.
Domain role:
ACCREDITATION VOLUNTEER
For many people, accreditation volunteers will be the first point of contact at UEFA EURO 2020, so they will play a vital role in terms of conveying a good first impression. It is therefore highly important that volunteers give excellent service and make the delivery of accreditation passes as smooth and efficient as possible. Accreditation Volunteers ensure the welcome, identification, and verification of all persons who are eligible for accreditation.
For this role a minimum of 30 shifts is required.
The UEFA anti-doping team will deliver a comprehensive doping control testing programme at UEFA EURO 2020. The programme aims to protect the physical, emotional and financial investment of players, officials and spectators by ensuring a drug-free tournament. The role of the anti-doping chaperone is one of great responsibility and must be carried out in a professional manner. Their task is to notify one of the players selected for a doping control and to escort him from the time he is notified until the doping test is complete.
Domain role:
ANTI-DOPING CHAPERONE
Anti-doping chaperones will be tasked with notifying players selected for doping controls and escorting them from the time they are notified until their doping test has been completed. Escorting a player selected for testing is a task of great responsibility and must be carried out in a professional manner.
For this role 4 shifts are required.
Domain role:
ANTI-DOPING CHAPERONE
Anti-doping chaperones will be tasked with notifying players selected for doping controls and escorting them from the time they are notified until their doping test has been completed. Escorting a player selected for testing is a task of great responsibility and must be carried out in a professional manner.
For this role 4 shifts are required.
The broadcaster services team will be responsible for ensuring that the match is broadcast to spectators all over the world. The broadcaster information team provides basic information on TV production and booking matters, general tournament information and tourist information to UEFA EURO 2020 broadcast partners (UBPs) that are on-site during the tournament. The broadcaster information desk will be a first point of contact for UBPs upon arrival at the international broadcast centre (IBC).
Domain role:
BROADCASTER UNILATERAL SERVICES VOLUNTEER
The main task of the broadcaster unilateral service volunteers at the venues will be to support the broadcast liaison officers at each venue, primarily on MD-1 and MD. Their duties will range from simple administrative tasks (e.g. photocopying, distributing information, or printing information contained in FAME – UEFA’s extranet system used to manage broadcasters’ bookings) to answering queries, distributing supplementary access devices (SADs) to broadcasters, guiding broadcasters to their various facilities in the stadium and helping them to deliver broadcaster services.
For this role a minimum of 13 shifts is required.
Domain role:
BROADCASTER UNILATERAL SERVICES VOLUNTEER
The main task of the broadcaster unilateral service volunteers at the venues will be to support the broadcast liaison officers at each venue, primarily on MD-1 and MD. Their duties will range from simple administrative tasks (e.g. photocopying, distributing information, or printing information contained in FAME – UEFA’s extranet system used to manage broadcasters’ bookings) to answering queries, distributing supplementary access devices (SADs) to broadcasters, guiding broadcasters to their various facilities in the stadium and helping them to deliver broadcaster services.
For this role a minimum of 13 shifts is required.
The ceremonies project will create and implement ceremonies and entertainment programmes at the 12 stadiums. The objective is to create a safe and enjoyable atmosphere in the stadium and provide a memorable experience for the fans. Volunteers will assist with the pre-match ceremonies (entertainment of fans inside and outside the stadium) and production (TV production, logistics).
UEFA ceremonies set the mood for our events, offering a warm and exciting welcome from UEFA and the host city to the fans, teams and hundreds of millions of viewers worldwide.
Domain roles:
CEREMONIES VOLUNTEER
These volunteers will assist with the implementation of pre-match ceremonies (entertainment of fans inside and outside the stadium).
For this role a minimum of 9 shifts is required.
CEREMONY MAKERS
Ceremony Makers will participate in the on-pitch choreography, bringing real-life meaning to the Ceremonies Concept as well as the Tournament Brand itself. These volunteers will be part of the live, televised ceremony. They will be trained to manage large scale pieces of branding such as the Giant Team Shirt banners.
UEFA ceremonies set the mood for our events, offering a warm and exciting welcome from UEFA and the host city to the fans, teams and hundreds of millions of viewers worldwide.
Domain roles:
CEREMONIES VOLUNTEER
These volunteers will assist with the implementation of pre-match ceremonies (entertainment of fans inside and outside the stadium).
For this role a minimum of 9 shifts is required.
CEREMONY MAKERS
Ceremony Makers will participate in the on-pitch choreography, bringing real-life meaning to the Ceremonies Concept as well as the Tournament Brand itself. These volunteers will be part of the live, televised ceremony. They will be trained to manage large scale pieces of branding such as the Giant Team Shirt banners.
The commercial operations team leads the implementation of stadium marketing rights granted to commercial partners contracted by UEFA and its exclusive agent for national team competitions and assists official sponsors with their on-site activation programmes. As such, the commercial operations team delivers, for each of the various rights and opportunities, guiding principles produced in consultation with internal specialists, as well as managing all planning and orders in cooperation with contracted sponsors. The commercial operations team also manages all related communication with sponsors and other appointed affiliates.
The commercial operations team acts as an internal resource for commercial matters relating to stadiums and liaises with other project teams as regards the implementation of such rights.
Domain roles:
BALL KIDS VOLUNTEER
These volunteers will assist with the management of the 12 ball kids on matchdays.
For this role 6 shifts are required.
MARKETING VOLUNTEER
These volunteers support the day-to-day work of venue marketing teams onsite.
For this role 19 shifts are required.
SPONSOR SERVICES VOLUNTEER
These volunteers support the venue marketing team on-site on matchday, helping to guide sponsors’ guests from the sponsor parking areas to the various stadium entrances, hospitality areas and seating blocks.
For this role 6 shifts are required.
YOUTH PROGRAMME VOLUNTEER
These volunteers support the venue marketing team on-site on matchdays, helping to manage the 50+ children participating in the pre-match protocol from the moment they arrive at the stadium.
For this role 6 shifts are required.
The commercial operations team acts as an internal resource for commercial matters relating to stadiums and liaises with other project teams as regards the implementation of such rights.
Domain roles:
BALL KIDS VOLUNTEER
These volunteers will assist with the management of the 12 ball kids on matchdays.
For this role 6 shifts are required.
MARKETING VOLUNTEER
These volunteers support the day-to-day work of venue marketing teams onsite.
For this role 19 shifts are required.
SPONSOR SERVICES VOLUNTEER
These volunteers support the venue marketing team on-site on matchday, helping to guide sponsors’ guests from the sponsor parking areas to the various stadium entrances, hospitality areas and seating blocks.
For this role 6 shifts are required.
YOUTH PROGRAMME VOLUNTEER
These volunteers support the venue marketing team on-site on matchdays, helping to manage the 50+ children participating in the pre-match protocol from the moment they arrive at the stadium.
For this role 6 shifts are required.
UEFA’s rights protection programme (RPP) aims to actively protect UEFA EURO 2020 intellectual property and prevent infringements of UEFA’s rights in relation to UEFA EURO 2020.
UEFA believes that protecting its intellectual property rights is fundamental to maintaining the sustained growth of European football.
Domain role:
RIGHT PROTECTION PROGRAMME VOLUNTEER (RPP Volunteer)
Rights protection volunteers will support UEFA’s on-site RPP activities with the aim of preventing unauthorised commercial activities (counterfeiting and ambush marketing) around UEFA EURO 2020 stadiums and at other key sites within the host city (e.g. around the host city fan zone, fan meeting areas and other locations of interest).
For this role 4 shifts are required.
UEFA believes that protecting its intellectual property rights is fundamental to maintaining the sustained growth of European football.
Domain role:
RIGHT PROTECTION PROGRAMME VOLUNTEER (RPP Volunteer)
Rights protection volunteers will support UEFA’s on-site RPP activities with the aim of preventing unauthorised commercial activities (counterfeiting and ambush marketing) around UEFA EURO 2020 stadiums and at other key sites within the host city (e.g. around the host city fan zone, fan meeting areas and other locations of interest).
For this role 4 shifts are required.
The event transport team is responsible for the planning and delivery of transport services. Volunteers work in the transport office/fleet compound or as coordinators/welcome personnel at airports, hotels and other locations. Their aim is to help and support customers by delivering a high-level transport service.
Domain roles:
AIRPORT WELCOME SERVICES VOLUNTEER
Airport welcome services volunteers are the first point of contact for UEFA guests travelling to the tournament, meeting and welcoming guests at the various terminals. These volunteers are responsible for managing the arrivals of all UEFA guests landing at the host city’s airport, arranging and coordinating local transport, and liaising with drivers and other service providers on site.
For this role a minimum of 12 shifts is required.
FLEET OPERATIONS VOLUNTEER
Fleet operations volunteers are responsible for ensuring the daily running of fleet compound operations. They will play a key role in ensuring that plans for the following days are properly established and fleet vehicles are ready, confirming shifts and ensuring that daily checks are carried out on vehicles.
For this role a minimum of 18 shifts is required.
VENUE TRANSPORT VOLUNTEER
Venue transport volunteers support the event transport team during the event by managing transport services at hotels and the stadium. They play a key role by checking the availability of transport facilities, supporting the management of resources and directing guests to the appropriate load zone and/or vehicle.
For this role a minimum of 8 shifts is required.
VOLUNTEER DRIVER
Volunteer drivers are responsible for providing transport services to all UEFA guests attending the event. Services include transfers to/from the airport on arrival and departure, local transport within the host city, transfers between hotels and other locations, and transport to/from the stadium.
For this role a minimum of 13 shifts is required.
Domain roles:
AIRPORT WELCOME SERVICES VOLUNTEER
Airport welcome services volunteers are the first point of contact for UEFA guests travelling to the tournament, meeting and welcoming guests at the various terminals. These volunteers are responsible for managing the arrivals of all UEFA guests landing at the host city’s airport, arranging and coordinating local transport, and liaising with drivers and other service providers on site.
For this role a minimum of 12 shifts is required.
FLEET OPERATIONS VOLUNTEER
Fleet operations volunteers are responsible for ensuring the daily running of fleet compound operations. They will play a key role in ensuring that plans for the following days are properly established and fleet vehicles are ready, confirming shifts and ensuring that daily checks are carried out on vehicles.
For this role a minimum of 18 shifts is required.
VENUE TRANSPORT VOLUNTEER
Venue transport volunteers support the event transport team during the event by managing transport services at hotels and the stadium. They play a key role by checking the availability of transport facilities, supporting the management of resources and directing guests to the appropriate load zone and/or vehicle.
For this role a minimum of 8 shifts is required.
VOLUNTEER DRIVER
Volunteer drivers are responsible for providing transport services to all UEFA guests attending the event. Services include transfers to/from the airport on arrival and departure, local transport within the host city, transfers between hotels and other locations, and transport to/from the stadium.
For this role a minimum of 13 shifts is required.
The guest management and protocol team is responsible for guest management, welcome services and protocol matters for UEFA’s VIP guests attending UEFA EURO 2020. Guest management operations are carried out at airports, hotels and stadiums, where national and international guests from the world of sport and politics will be welcomed. Guest management volunteers will be the first and main point of contact for these guests and are essential for the smooth delivery of the guest experience. They will welcome guests at airports, hotels or stadiums, provide them with information about the tournament and the host cities, and handle their questions.
Domain roles:
VIPS Hotel Operations Volunteer
VIPS hotel operations volunteers provide key support to the guest services city manager. They will be responsible for handling arrival and departure lists and will function as a team leader for the guest services volunteers based in the hotels.
For this role a minimum of 12 shifts is required.
VIPS Hotel Welcome Services Volunteer
The welcome desk team at the hotel are the main point of contact for all of UEFA’s VIP guests attending the tournament. The welcome desk team will provide guests with all the tournament related information they require, as well as general city information, and will ensure that all relevant services, such as transport and match tickets, are booked and organised for them.
For this role a minimum of 9 shifts is required.
VIPS Venue Guest Service Volunteer
VIPS venue guest service volunteers provide key support to the on-site guest management and protocol team, assisting with all operational and logistical tasks aimed at preparing for the arrival of UEFA’s VIP guests. On matchdays, they will provide support in several key areas.
For this role a minimum of 7 shifts is required.
VIPS Venue Operations Volunteer
These volunteers provide key support to the VIPS venue manager, assisting with all operational and logistical tasks to prepare for matchdays. On matchdays, they will assist with all operational aspects of the VIP programme, overseeing key areas. They will also act as team leaders for the VIPS volunteers at the stadium.
For this role a minimum of 15 shifts is required.
VIPS Venue Ticketing Volunteer
VIPS venue ticketing volunteers provide key support in respect of all distribution of tickets at the venue. On MD-1, they help to prepare for the distribution of VIP tickets; and on matchday, they handle that last-minute distribution, liaising between the VIP entrance and the last-minute ticket distribution point.
For this role a minimum of 11 shifts is required.
Domain roles:
VIPS Hotel Operations Volunteer
VIPS hotel operations volunteers provide key support to the guest services city manager. They will be responsible for handling arrival and departure lists and will function as a team leader for the guest services volunteers based in the hotels.
For this role a minimum of 12 shifts is required.
VIPS Hotel Welcome Services Volunteer
The welcome desk team at the hotel are the main point of contact for all of UEFA’s VIP guests attending the tournament. The welcome desk team will provide guests with all the tournament related information they require, as well as general city information, and will ensure that all relevant services, such as transport and match tickets, are booked and organised for them.
For this role a minimum of 9 shifts is required.
VIPS Venue Guest Service Volunteer
VIPS venue guest service volunteers provide key support to the on-site guest management and protocol team, assisting with all operational and logistical tasks aimed at preparing for the arrival of UEFA’s VIP guests. On matchdays, they will provide support in several key areas.
For this role a minimum of 7 shifts is required.
VIPS Venue Operations Volunteer
These volunteers provide key support to the VIPS venue manager, assisting with all operational and logistical tasks to prepare for matchdays. On matchdays, they will assist with all operational aspects of the VIP programme, overseeing key areas. They will also act as team leaders for the VIPS volunteers at the stadium.
For this role a minimum of 15 shifts is required.
VIPS Venue Ticketing Volunteer
VIPS venue ticketing volunteers provide key support in respect of all distribution of tickets at the venue. On MD-1, they help to prepare for the distribution of VIP tickets; and on matchday, they handle that last-minute distribution, liaising between the VIP entrance and the last-minute ticket distribution point.
For this role a minimum of 11 shifts is required.
The hospitality production team for UEFA EURO 2020 is in charge of the development, implementation and delivery of hospitality and catering services for various target groups across all 12 stadiums. The team will provide matchday hospitality services such as catering and entertainment as part of the various hospitality programmes for VIPs, commercial partners and corporate hospitality guests. All guests will be hosted in hospitality lounges and private suites inside the stadiums before and after the matches.
The team through its dedicated concession team members is also in charge of delivering catering services for staff, broadcasters, media representatives, volunteers, youth programme teams and match officials (referees, medical providers, etc.) throughout the tournament, on both matchdays and non-matchdays. It is also responsible – through its concessions team – for implementing and managing the matchday food and beverage concepts for public concessions at stadiums, ensuring that products and services are of the required standard.
As members of the hospitality team, hospitality production volunteers will assist the venue hospitality manager/coordinator, as well as the concessions coordinator(s), helping to prepare for and carry out operational activities with a view to ensuring the best possible outcomes for the various projects.
Domain roles:
Hospitality Production Lead Volunteer
Hospitality production lead volunteers will help the hospitality production team with the on-site management of hospitality production volunteers. They will also assist with on-site preparations ahead of matchdays, as well as helping with general operational activities, to ensure the best possible service for all target groups.
For this role a minimum of 15 shifts is required.
Hospitality Production Volunteer
Together with the hospitality production team, hospitality production volunteers will support on-site preparations ahead of matchdays and assist with general operational activities to ensure the best possible service for all target groups.
For this role a minimum of 20 shifts is required.
The team through its dedicated concession team members is also in charge of delivering catering services for staff, broadcasters, media representatives, volunteers, youth programme teams and match officials (referees, medical providers, etc.) throughout the tournament, on both matchdays and non-matchdays. It is also responsible – through its concessions team – for implementing and managing the matchday food and beverage concepts for public concessions at stadiums, ensuring that products and services are of the required standard.
As members of the hospitality team, hospitality production volunteers will assist the venue hospitality manager/coordinator, as well as the concessions coordinator(s), helping to prepare for and carry out operational activities with a view to ensuring the best possible outcomes for the various projects.
Domain roles:
Hospitality Production Lead Volunteer
Hospitality production lead volunteers will help the hospitality production team with the on-site management of hospitality production volunteers. They will also assist with on-site preparations ahead of matchdays, as well as helping with general operational activities, to ensure the best possible service for all target groups.
For this role a minimum of 15 shifts is required.
Hospitality Production Volunteer
Together with the hospitality production team, hospitality production volunteers will support on-site preparations ahead of matchdays and assist with general operational activities to ensure the best possible service for all target groups.
For this role a minimum of 20 shifts is required.
The host broadcast logistics team coordinates and delivers a range of integrated support services to host broadcast (HB) staff and suppliers, as well as unilateral broadcasters. It works closely with the marketing host broadcast department to plan and implement the travel, transport, accommodation, accreditation, uniform and office needs of the host broadcast crew, supervising the delivery of these support services at the venues.
Domain role:
HOST BROADCAST VOLUNTEER
Broadcast logistics volunteers will perform a wide variety of tasks, from running errands and replenishing food and drink in break stations to assisting with the setting-up of rooms and helping to coordinate team charter flights and travel between venues. They will be part of the broadcast logistics team and will be based either in the TV compound of one of the stadiums or at the IBC, helping to coordinate the logistical requirements of the UEFA host broadcast (HB) staff and
suppliers who manage UEFA’s TV production requirements.
For this role a minimum of 13 shifts is required.
Domain role:
HOST BROADCAST VOLUNTEER
Broadcast logistics volunteers will perform a wide variety of tasks, from running errands and replenishing food and drink in break stations to assisting with the setting-up of rooms and helping to coordinate team charter flights and travel between venues. They will be part of the broadcast logistics team and will be based either in the TV compound of one of the stadiums or at the IBC, helping to coordinate the logistical requirements of the UEFA host broadcast (HB) staff and
suppliers who manage UEFA’s TV production requirements.
For this role a minimum of 13 shifts is required.
The information and communication technology (ICT) team for UEFA EURO 2020 delivers all communications and related services, as well as some hardware and specialist solutions and applications. The ICT team is responsible for the concept, set-up, operations and change management for all deliverables within its domain. In addition, approximately 4,000 journalists and photographers will be reporting on UEFA EURO 2020 on TV, online and on the radio every day. An IT and telecommunications network will be set up and maintained at every venue so that journalists and other personnel can enjoy the best possible working conditions. Volunteers in this sector will have a variety of tasks: providing IT services and support for matchday operations, staffing the information desk and back office, setting up the venue and operations, etc. They will gain insights into key areas of a complex organisation that most people never see.
Domain role:
ICT SUPPORT VOLUNTEER
ICT support volunteers will assist with ICT support operations at the venue (setting up, operational activities and dismantling of the venue) and help users using ICT services (internet, UEFA applications, printers, radios, standard Microsoft Office products, etc.).
For this role a minimum of 13 shifts is required.
Domain role:
ICT SUPPORT VOLUNTEER
ICT support volunteers will assist with ICT support operations at the venue (setting up, operational activities and dismantling of the venue) and help users using ICT services (internet, UEFA applications, printers, radios, standard Microsoft Office products, etc.).
For this role a minimum of 13 shifts is required.
The UEFA EURO 2020 mascot will bring the teams and fans together. The mascot will engage with young urban audiences across Europe. Relevant and engaging for fans, they will contribute to visual recognition and the creation of memorable moments at UEFA EURO 2020. They will raise interest and awareness globally and locally, especially in the host cities, countries in which the host cities are located and across Europe. The mascot will appear in every host city, bringing the spirit and identity of the tournament to life, connecting with fans and participating in promotional activities. The mascot is a key part of the UEFA EURO 2020 licensing programme and will form part of UEFA commercial partners’ activation plans for the tournament following its launch by UEFA.
Domain role:
MASCOT CHAPERONE
The mascot chaperone will accompany the mascot on all of his assignments, providing help and assistance as required.
For this role a minimum of 6 shifts is required.
Domain role:
MASCOT CHAPERONE
The mascot chaperone will accompany the mascot on all of his assignments, providing help and assistance as required.
For this role a minimum of 6 shifts is required.
Match organisation lies at the very heart of all UEFA EURO 2020 venue operations, as it deals directly with UEFA’s first priority – the sport itself. A successful match organisation project will make a major contribution to the overall image of the tournament and have a positive impact on the quality of the matches. The project’s main task is to organise the 51 matches and all services relating to sporting aspects of UEFA EURO 2020 in accordance with the highest international standards and UEFA regulations.
Volunteers will assist the UEFA match manager with the organisation and running of each match, including the official training sessions the day before the match. They will help to set up the dressing rooms, competition areas and match material. Volunteers will also take on various administrative tasks, preparing for and if appropriate, attending meetings.
Domain roles:
MATCH ORGANISATION LEAD VOLUNTEER
Match organisation lead volunteers assist the UEFA match manager (the key official at each stadium), helping to ensure that matches are organised in accordance with the high standards expected, in cooperation with the participating teams and the referees, in perfect sporting conditions as regards the field of play and the dressing rooms, and in full compliance with the agreed timings as per the countdown to kick-off.
For this role a minimum of 23 shifts is required.
MATCH ORGANISATION VOLUNTEER
Match organisation volunteers assist the UEFA match manager (the key official at each stadium), helping to ensure that matches are organised in accordance with the high standards expected, in cooperation with the participating teams and the referees, in perfect sporting conditions as regards the field of play and the dressing rooms, and in full compliance with the agreed timings as per the countdown to kick-off.
For this role a minimum of 16 shifts is required.
Volunteers will assist the UEFA match manager with the organisation and running of each match, including the official training sessions the day before the match. They will help to set up the dressing rooms, competition areas and match material. Volunteers will also take on various administrative tasks, preparing for and if appropriate, attending meetings.
Domain roles:
MATCH ORGANISATION LEAD VOLUNTEER
Match organisation lead volunteers assist the UEFA match manager (the key official at each stadium), helping to ensure that matches are organised in accordance with the high standards expected, in cooperation with the participating teams and the referees, in perfect sporting conditions as regards the field of play and the dressing rooms, and in full compliance with the agreed timings as per the countdown to kick-off.
For this role a minimum of 23 shifts is required.
MATCH ORGANISATION VOLUNTEER
Match organisation volunteers assist the UEFA match manager (the key official at each stadium), helping to ensure that matches are organised in accordance with the high standards expected, in cooperation with the participating teams and the referees, in perfect sporting conditions as regards the field of play and the dressing rooms, and in full compliance with the agreed timings as per the countdown to kick-off.
For this role a minimum of 16 shifts is required.
The media services and operations project (MOPS) is responsible for the planning and delivery of facilities and services for the local and international media representatives who are expected to be accredited for UEFA EURO 2020. The main elements of the project are as follows:
• Working conditions: each stadium will have its own media centre, media tribune, press conference room, mixed zone and photo positions around the pitch and in the tribune.
• Media accreditation and booking services: the team will manage the accreditation processes and arbitration for tournament passes and individual match-specific bookings, including the on-site delivery of the relevant access devices.
• Information services: the team will operate the media channel, UEFA’s online media information and content platform, as well as producing media guides and in-tournament information resources.
• Event operations: MOPS will also coordinate the official media activities of the competing teams in accordance with the tournament regulations.
Each venue will be staffed by a venue media manager and two venue media assistants, to whom the volunteers will report. In addition, two UEFA media officers will coordinate the media obligations of the competing teams.
Domain roles:
MEDIA LEAD VOLUNTEER
Media lead volunteers will lead the media volunteer team, with responsibility for the smooth operation of all stadium media facilities and activities, acting as the main interface between the volunteers and venue media operations staff. Lead volunteers will be tasked with focusing on either media operations or media services duties.
For this role a minimum of 11 shifts is required.
MEDIA VOLUNTEER
Media volunteers will help to provide accredited media with the best possible working conditions and services.
For this role a minimum of 9 shifts is required.
• Working conditions: each stadium will have its own media centre, media tribune, press conference room, mixed zone and photo positions around the pitch and in the tribune.
• Media accreditation and booking services: the team will manage the accreditation processes and arbitration for tournament passes and individual match-specific bookings, including the on-site delivery of the relevant access devices.
• Information services: the team will operate the media channel, UEFA’s online media information and content platform, as well as producing media guides and in-tournament information resources.
• Event operations: MOPS will also coordinate the official media activities of the competing teams in accordance with the tournament regulations.
Each venue will be staffed by a venue media manager and two venue media assistants, to whom the volunteers will report. In addition, two UEFA media officers will coordinate the media obligations of the competing teams.
Domain roles:
MEDIA LEAD VOLUNTEER
Media lead volunteers will lead the media volunteer team, with responsibility for the smooth operation of all stadium media facilities and activities, acting as the main interface between the volunteers and venue media operations staff. Lead volunteers will be tasked with focusing on either media operations or media services duties.
For this role a minimum of 11 shifts is required.
MEDIA VOLUNTEER
Media volunteers will help to provide accredited media with the best possible working conditions and services.
For this role a minimum of 9 shifts is required.
At UEFA EURO 2020, a team of ‘mobility makers’ will act as the face of the tournament and will be responsible for ensuring that the ticket holders have the best possible matchday experience. Mobility makers will operate at each of the 12 UEFA EURO 2020 venues, supporting the spectator client group and providing a range of services. They will be managed by the spectator services venue manager. All members of the team will be trained to provide both directions and information, and they will also be responsible for delivering a small number of key stadium functions, such as language services, mobility support, luggage storage, and spectator information points.
Domain roles:
MOBILITY MAKER
A team of ‘mobility makers’ will act as the face of the tournament and will be responsible for ensuring that the ticket holders have the best possible matchday experience.
For this role a minimum of 6 shifts is required.
MOBILITY MAKER INFO POINT VOLUNTEER
Mobility Maker Info Point Volunteers will operate a spectator information point. The exact services include a combination of the following: information services, resolution of problems, accessibility assistance, help with missing persons, audio-descriptive commentary, support for vulnerable persons and child registration.
For this role a minimum of 6 shifts is required.
MOBILITY MAKER LEAD VOLUNTEER
The Mobility Maker Lead Volunteers will be responsible for coordinating and managing mobility maker volunteer team.
For this role a minimum of 13 shifts is required.
Domain roles:
MOBILITY MAKER
A team of ‘mobility makers’ will act as the face of the tournament and will be responsible for ensuring that the ticket holders have the best possible matchday experience.
For this role a minimum of 6 shifts is required.
MOBILITY MAKER INFO POINT VOLUNTEER
Mobility Maker Info Point Volunteers will operate a spectator information point. The exact services include a combination of the following: information services, resolution of problems, accessibility assistance, help with missing persons, audio-descriptive commentary, support for vulnerable persons and child registration.
For this role a minimum of 6 shifts is required.
MOBILITY MAKER LEAD VOLUNTEER
The Mobility Maker Lead Volunteers will be responsible for coordinating and managing mobility maker volunteer team.
For this role a minimum of 13 shifts is required.
The signage project includes the production and installation of all branding elements that form part of the stadium dressing (for all UEFA target groups, TV, media and hospitality), as well as similar branding for specific areas of official hotels and airports. We decorate the stadiums with the UEFA EURO 2020 brand and are in charge of all UEFA EURO 2020 printed material for all projects across the venue. We also implement the EURO-specific wayfinding concept and deliver signage rights for UEFA partners, especially LED pitch perimeter board advertising and media backdrops.
Domain role:
SIGNAGE VOLUNTEER
Signage volunteers should be enthusiastic, highly motivated people who work in, study or demonstrate a passion for design, branding, advertising or a relevant manual trade (such as carpentry, woodwork, construction work, self-adhesive vinyl application work or printing).
For this role a minimum of 13 shifts is required.
Domain role:
SIGNAGE VOLUNTEER
Signage volunteers should be enthusiastic, highly motivated people who work in, study or demonstrate a passion for design, branding, advertising or a relevant manual trade (such as carpentry, woodwork, construction work, self-adhesive vinyl application work or printing).
For this role a minimum of 13 shifts is required.
The venue operations teams at the various stadiums are responsible for facilitating the overall access, ingress and egress of spectators, guests, staff and vehicles at each UEFA EURO 2020 venue by supporting the stewarding, access, ticketing, media/TV operations and hospitality projects on matchdays. Volunteers working in this area will play an integral role by helping those
projects to implement matchday access procedures, providing information and directional guidance to spectators, guests and staff, and assisting first-aid teams by acting as interpreters.
Domain roles:
MEDICAL VOLUNTEER
Medical volunteers will assist the medical team on-site by providing language support.
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS GROUP LEADER VOLUNTEER
Venue Operations group leader volunteer will act as a liaison and main point of contact between the Venue Control Centre (VCC) and / or the Event Control Room (turnstile and ticket activation) and the Venue Operations lead volunteers.
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS LEAD VOLUNTEER
Venue Operations lead volunteers will support the venue spectator services team at the stadium by helping to ensure the safe and secure ingress and egress of people and vehicles, as well as the smooth movement of crowds within the venue. Lead volunteers will help with the coordination of venue operations volunteers at the stadium (medical volunteers, perimeter volunteers and turnstile volunteers).
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS PERIMETER VOLUNTEER
Venue operations perimeter volunteers will support the venue operations team at the stadium by helping to ensure the safe and secure ingress and egress of people and vehicles.
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS TURNSTILE VOLUNTEER
Venue operations turnstile volunteers will support the venue operations team at the stadium by helping to ensure the safe and secure ingress and egress of people and vehicles.
For this role a minimum of 5 shifts is required.
projects to implement matchday access procedures, providing information and directional guidance to spectators, guests and staff, and assisting first-aid teams by acting as interpreters.
Domain roles:
MEDICAL VOLUNTEER
Medical volunteers will assist the medical team on-site by providing language support.
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS GROUP LEADER VOLUNTEER
Venue Operations group leader volunteer will act as a liaison and main point of contact between the Venue Control Centre (VCC) and / or the Event Control Room (turnstile and ticket activation) and the Venue Operations lead volunteers.
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS LEAD VOLUNTEER
Venue Operations lead volunteers will support the venue spectator services team at the stadium by helping to ensure the safe and secure ingress and egress of people and vehicles, as well as the smooth movement of crowds within the venue. Lead volunteers will help with the coordination of venue operations volunteers at the stadium (medical volunteers, perimeter volunteers and turnstile volunteers).
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS PERIMETER VOLUNTEER
Venue operations perimeter volunteers will support the venue operations team at the stadium by helping to ensure the safe and secure ingress and egress of people and vehicles.
For this role a minimum of 5 shifts is required.
VENUE OPERATIONS TURNSTILE VOLUNTEER
Venue operations turnstile volunteers will support the venue operations team at the stadium by helping to ensure the safe and secure ingress and egress of people and vehicles.
For this role a minimum of 5 shifts is required.
The sustainability project concentrates on social, environmental and economic priorities, in particular by:
• promoting a healthy lifestyle by implementing a no-smoking policy within stadiums
• promoting and improving the accessibility of stadiums for disabled spectators
• optimising transport and mobility
• optimising waste management by reducing, reusing and recycling (‘3R’ strategy)
• optimising energy and water consumption while promoting renewable energy sources
• promoting responsible sourcing of products and services
Volunteers in this area will provide assistance to disabled spectators, support audio-descriptive commentary services and raise awareness among spectators, staff and volunteers.
Domain role:
RESPECT VOLUNTEER
Respect volunteers help to promote and improve the accessibility of stadiums for disabled spectators, as well as optimising transport and mobility. Further, they help to promote a healthy lifestyle by implementing a no-smoking policy in stadiums.
For this role a minimum of 5 shifts is required.
• promoting a healthy lifestyle by implementing a no-smoking policy within stadiums
• promoting and improving the accessibility of stadiums for disabled spectators
• optimising transport and mobility
• optimising waste management by reducing, reusing and recycling (‘3R’ strategy)
• optimising energy and water consumption while promoting renewable energy sources
• promoting responsible sourcing of products and services
Volunteers in this area will provide assistance to disabled spectators, support audio-descriptive commentary services and raise awareness among spectators, staff and volunteers.
Domain role:
RESPECT VOLUNTEER
Respect volunteers help to promote and improve the accessibility of stadiums for disabled spectators, as well as optimising transport and mobility. Further, they help to promote a healthy lifestyle by implementing a no-smoking policy in stadiums.
For this role a minimum of 5 shifts is required.
The technical services and overlay project manages the planning, provision and implementation of services and temporary infrastructure as requested by internal and to some extent, external stakeholders to bridge the gap between the existing conditions at the venues and the greater requirements of a major sports event. Sub-projects within this area relate to power supply, water supply, temperature control, waste management, sound systems and giant screens, venue TV and radio frequencies, and temporary infrastructure.
Domain roles:
TECHNICAL SERVICES IMPLEMENTATION VOLUNTEER
The technical services implementation volunteer will support the venue team with the implementation of certain COVID mitigation measures.
For this role a minimum of 18 shifts is required.
TECHNICAL SERVICES VOLUNTEER
Technical services volunteers support the technical services manager and coordinator.
For this role a minimum of 23 shifts is required.
Domain roles:
TECHNICAL SERVICES IMPLEMENTATION VOLUNTEER
The technical services implementation volunteer will support the venue team with the implementation of certain COVID mitigation measures.
For this role a minimum of 18 shifts is required.
TECHNICAL SERVICES VOLUNTEER
Technical services volunteers support the technical services manager and coordinator.
For this role a minimum of 23 shifts is required.
Ticketing volunteers are essential to the delivery of the ticketing project and will often be the first point of contact for ticket holders. They will deal with any customer queries and provide customer services in accordance with the ticketing policy and will help to enhance the customer experience for the event. Volunteers will also be heavily involved in on-site operations and the ticket collection, activation and access processes. They will also assist the ticketing team with troubleshooting at the various ticketing locations in each host city and at the stadium.
Domain roles:
TICKETING ACESS CONTROL VOLUNTEER
These volunteers will support spectators to scan their tickets at the gates and to access the stadium. They will assist the on-site ticketing team on matchday managing flows and troubleshooting at the inner security perimeter.
For this role a minimum of 6 shifts is required.
TICKETING INFO POINT VOLUNTEER
Ticket clearing point volunteers will assist the onsite ticketing team, helping to ensure the effective implementation of the ticketing operations on matchday. They will have a particular focus on the Ticket clearing points (which will be operational on matchday only).
For this role a minimum of 6 shifts is required.
TICKETING CENTRE VOLUNTEER
Ticketing centre volunteers will assist the on-site ticketing team, helping to ensure the effective implementation of the ticketing project throughout UEFA EURO 2020, with a particular focus on the ticketing centre (which will remain operational until the last matchday at the relevant venue).
For this role a minimum of 13 shifts is required.
TICKETING PERIMETER SUPPORT VOLUNTEER
These volunteers will provide support to volunteers from other projects (such as the turnstile volunteers) carrying out ticket checks at the outer security perimeter.
For this role a minimum of 6 shifts is required.
TICKETING STADIUM BOWL VOLUNTEER
These volunteers ensure that all ticketing-related issues within the stadium bowl are identified and handled.
For this role a minimum of 10 shifts is required.
Domain roles:
TICKETING ACESS CONTROL VOLUNTEER
These volunteers will support spectators to scan their tickets at the gates and to access the stadium. They will assist the on-site ticketing team on matchday managing flows and troubleshooting at the inner security perimeter.
For this role a minimum of 6 shifts is required.
TICKETING INFO POINT VOLUNTEER
Ticket clearing point volunteers will assist the onsite ticketing team, helping to ensure the effective implementation of the ticketing operations on matchday. They will have a particular focus on the Ticket clearing points (which will be operational on matchday only).
For this role a minimum of 6 shifts is required.
TICKETING CENTRE VOLUNTEER
Ticketing centre volunteers will assist the on-site ticketing team, helping to ensure the effective implementation of the ticketing project throughout UEFA EURO 2020, with a particular focus on the ticketing centre (which will remain operational until the last matchday at the relevant venue).
For this role a minimum of 13 shifts is required.
TICKETING PERIMETER SUPPORT VOLUNTEER
These volunteers will provide support to volunteers from other projects (such as the turnstile volunteers) carrying out ticket checks at the outer security perimeter.
For this role a minimum of 6 shifts is required.
TICKETING STADIUM BOWL VOLUNTEER
These volunteers ensure that all ticketing-related issues within the stadium bowl are identified and handled.
For this role a minimum of 10 shifts is required.
The venue logistics team manages the venue offices and oversees staff needs at the UEFA EURO 2020 venues. One of the first teams to arrive at the venues, its responsibilities include supervising the setting-up of offices and furniture, managing office and stationery supplies, distributing staff uniforms, setting up and overseeing staff break areas, liaising with staff hotels (early/late check-ins/-outs, information board in reception, etc.), managing staff’s daily commutes from hotel to venue, and overseeing general office responsibilities and staff needs at the stadium.
Domain role:
VENUE LOGISTICS VOLUNTEER
Venue logistics volunteers will perform a wide variety of tasks, from running errands and replenishing food and drink in break stations to assisting with the setting-up of rooms and carrying out general administrative tasks. As part of the venue logistics team, they will help the venue logistics manager, coordinator and assistants to provide a comprehensive service to staff.
For this role a minimum of 18 shifts is required.
Domain role:
VENUE LOGISTICS VOLUNTEER
Venue logistics volunteers will perform a wide variety of tasks, from running errands and replenishing food and drink in break stations to assisting with the setting-up of rooms and carrying out general administrative tasks. As part of the venue logistics team, they will help the venue logistics manager, coordinator and assistants to provide a comprehensive service to staff.
For this role a minimum of 18 shifts is required.
The venue management team has overall responsibility of what happens at the venue and, through the venue manager, has the authority to arbitrate if issues arise between projects at the venue. Volunteers in this area support the daily work of the venue manager and his/her team.
Domain role:
VENUE MANAGEMENT VOLUNTEER
These volunteers support UEFA’s venue management team.
For this role a minimum of 26 shifts is required.
Domain role:
VENUE MANAGEMENT VOLUNTEER
These volunteers support UEFA’s venue management team.
For this role a minimum of 26 shifts is required.
All volunteer-related activities will be planned and implemented by the volunteer management team. This team will look after the volunteers and ensure that everything runs smoothly. It will also deal with training, job allocation, the volunteer centre, catering and the volunteer culture.
ACE VOLUNTEER
These volunteers assist all projects in the event of last-minute requests for additional volunteers or a need to replace a no-show or a drop-out.
For this role availability may vary based on shifts required.
VOLUNTEER MANAGEMENT VOLUNTEER
These volunteers will assist the LOS volunteer management team with various operational, administrative, logistical and activity-related tasks at the volunteer centre.
For this role a minimum of 20 shifts is required.
ACE VOLUNTEER
These volunteers assist all projects in the event of last-minute requests for additional volunteers or a need to replace a no-show or a drop-out.
For this role availability may vary based on shifts required.
VOLUNTEER MANAGEMENT VOLUNTEER
These volunteers will assist the LOS volunteer management team with various operational, administrative, logistical and activity-related tasks at the volunteer centre.
For this role a minimum of 20 shifts is required.
